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Test your booking or order path
Help customers reach a working destination without confusing links and integrated buttons.
This written lesson is currently in English. Thai lesson translations and narration are planned.
This lesson is ready to read and practise. English narration is awaiting production and source review; Thai narration follows next.
Understand
Booking, appointment and order links help a customer take the next step. A direct link to the business's website differs from a provider-integrated button, and one does not prove the other exists. Check the available controls, the business's existing setup and any provider eligibility before recommending a connection. The Academy does not require buying a booking service.
Follow the relevant route from the profile to the destination. Confirm that the correct business and service appear, that the page works on a phone, and that a customer can understand the next step. Stop before submitting an order, booking or payment. Save what you observed, including missing or unavailable features. Hotel booking feeds and tours' ticket details use their specialist lessons.
Practice example
A fictional repair shop's appointment link opens a general homepage with no appointment instructions. Document the problem and propose its existing booking page, without claiming a provider-integrated button has been enabled.
RIM coaching: Retain the tested URL, date and destination result. Recheck after website changes, and measure enquiries only when comparable information is available.
Read the original source below. Identify which features apply to your business and which facts you need to confirm before making changes.
- Google Business Profile Playbook 2026Original Google instruction
Practise
Apply to your business
Test the relevant booking, order or appointment link from discovery to the destination. Record missing or unavailable integrations honestly.
Keep proof of your work
A dated destination test and current link or button observation; no purchase is required.
A saved note is an owner report. Evidence is checked separately; keep drafts, applied changes and public observations distinct.
Check what changed
Recheck the destination and comparable inquiry data when available.
Your learning record
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