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Confirm useful attributes

Distinguish verified amenities from assumptions.

This lesson is ready to read and practise. English narration is awaiting production and source review; Thai narration follows next.

Understand

Attributes communicate specific facts about a business, such as amenities, accessibility or service options. The choices depend on the business category and the controls Google currently offers. An attribute is a factual claim, not a marketing wish. Check the actual facility or ask the responsible owner before selecting it, particularly when a customer may rely on it to plan a visit.

Review each available option individually. A photograph, review or assumption may prompt a question, but does not establish every aspect of accessibility or service provision. Record what you confirmed and where the information came from. If an important detail has no supported field, put it in appropriate customer information elsewhere rather than pretending the profile offers that toggle.

Practice example

For a fictional venue, 'step-free entrance' does not automatically mean every room or toilet is accessible. Confirm each available attribute against the actual facility and leave uncertain answers unresolved.

RIM coaching: Ask what a customer would reasonably expect from the selected attribute. Keep the confirmed fact, saved value and later public observation together.

Read the original source below. Identify which features apply to your business and which facts you need to confirm before making changes.

Google source page

services Track

Read the source

RIM learning guide•Google source page

Confirm useful attributes

Google Service Business Profile Playbook 2026Original Google instruction

Practise

A review suggests the venue may be pet-friendly. What should happen next?

Select pet-friendly because a reviewer said so.Copy the attribute from nearby businesses.Ask the owner to confirm the actual policy before updating the attribute.

Apply to your business

Review the attributes available for this category. Confirm each against the real location before selecting it.

Keep proof of your work

Confirmed attributes and their owner evidence, plus a dated applied observation where available.

A saved note is an owner report. Evidence is checked separately; keep drafts, applied changes and public observations distinct.

Check what changed

Recheck when facilities or services change.

Your learning record

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